Refund policy
All sales are final for change of mind. Please review your order carefully before purchasing. We don't accept returns or give refunds because you changed your mind, ordered the wrong item, or no longer want it.
When we'll make it right
We'll replace or refund your order, at our discretion, if:
- It arrives damaged or defective
- You receive the wrong item
- It hasn't arrived within 30 days of the shipping date shown in your tracking
How to make a claim
- Email road2riches1111@gmail.com within 7 days of delivery. For orders that never arrive, email within 45 days of the shipping date.
- Include your order number and clear photos or a short video of the problem and the packaging.
- Please contact us before opening a dispute with your bank or card provider, so we can resolve it quickly.
Claims made after these windows, or without the required details, may not be eligible. We respond within 2 business days. Approved refunds go to your original payment method within 5-10 business days, and your bank may take longer to post it.
Please don't send anything back. Don't return any item without our written approval. We aren't responsible for packages sent back without authorization.
Incorrect addresses. Orders delivered to a wrong address entered at checkout aren't eligible for a refund or replacement. Please double-check your details before buying.
Your rights. Nothing in this policy limits any rights you have under applicable consumer protection laws.